Available position - Support representative
Fragnet is looking for an experienced, technically minded, friendly individual
that will work well on the team. Customer satisfaction is where we excel along
with high quality services. Our game server hosting platform and support
backend are all carefully structured and we have very specific and fair policies
that are easy to understand, follow and clarify to clients. You can understand
what products we offer and which you will have to be able to support on our website
(https://www.fragnet.net). Due to our increasing amount of customers from
other time zones, we need to strengthen our team during certain hours.
Currently we are looking for:
- Support Representative
You will be required to send your CV. This should not be a full time job and you will
not be expected to be online every minute of the day. You MUST be able to access
and respond to support tickets as often during the expected time window but do not
need to be working full time to achieve this. Please note, we expect you to be
available between 10 PM and 05 AM CEST
Make sure you include:
- Name, Address, Date of Birth and other contact details
- Qualifications
- Experience
- Some information about yourself and why you have come to apply to Fragnet
Ideally Required Skills:
- Excellent English written skill
- Ability to work well in a team
- Ability to follow instructions directly from other team members
- Ability to work at a high speed with highest quality results
- Excellent customer service and communication skills
- Good technical knowledge of Windows systems
- Experience in game server hosting
- Ability to multi-task and meet goals set and improve skills where directed
- Ability to troubleshoot technical issues that users are experiencing
- Ability to be on at appropriate hours
Please attach your CV in an email to jobs [at] fragnet.net.
Please state clearly what role you are applying for.