Fragnet Networks AB is rapidly growing and we are now looking for an experienced,
technically minded, friendly individual that will work well on the
team. Customer satisfaction is where we excel along with high quality
services. Our game server hosting platform and support backend are all
carefully structured and we have very specific and fair policies that
are easy to understand, follow and clarify to clients. You can
understand what products we offer and which you will have to be able to
support on our website (http://www.fragnet.net).
We are currently looking for a support technician and will expect you to be available between 6pm and 2am EST and available full time, equivalent to up to 40 hours per week. You will be required to send your CV. You MUST be able to access and
respond to support tickets and Live Chat requests during the expected
time window.
Make sure you include:
- Name, Address, Date of Birth and other contact details
- Your availability
- Qualifications
- Experience
- Some information about yourself and why you have come to apply to Fragnet Networks
Required Skills:
- Excellent English written skill
- Ability to work well in a team
- Excellent customer service and communication skills
- Experience from working at a GSP and preferably using TCAdmin
- Good technical knowledge of Windows and Linux OS
- Good technical knowledge of server hardware and networks
- Experience with game server hosting and MineCraft in particular
- Experience with SolusVM/OpenVZ/KVM
- Experience with cPanel/WHM
- Ability to multi-task and meet goals set and improve skills where directed
- Ability to troubleshoot technical issues that users are experiencing
- Ability to be on at appropriate hours
Please attach your CV in an email to daniel [at] fragnet.net. We would like Your application before March 15th.
This is a paid position, please state your requirement in your application!
Please note:
If you do not meet the required skills listed above - we will not consider you an applicant
Minimum age is 18.
We are NOT interested in offers from outsourcing companies
Applications without a proper resume will be discarded.
__________________
Daniel Ohberg
Managing Director
Fragnet Networks AB - Game Hosting Solutions
High Performance Gaming Services in 13 EU and US locations
EA Official Ranked Server Provider